NEW ZEALAND
SPECIFIC SERVICES

Destination Management Plan Implementation

…enabling sector capability.

You have the plan, it’s time to action it! 

TRC Tourism has a team on hand to support RTOs, local government, businesses, communities, interest groups, iwi, hapū and marae to implement initiatives and programmes identified within Destination Management Plans (DMP).

Our team can support you to kick-start implementation and help move the strategic priorities contained in the DMP forward, making them a reality on the ground, and thereby working towards achieving the vision and goals of the DMP.

While each DMP focuses on the issues and opportunities relevant to the respective region, outcomes will be focussed on delivering benefits across the four areas of wellbeing (social, cultural, environmental, economic).

An overriding priority for regions is maintaining the social licence for tourism to operate within local communities. Building regenerative tourism capability – tourism that gives back to the community and the environment is central to this.

The identified projects and programmes for action tend to fall within the areas of collaboration and partnerships, building industry capability and resilience, product/experience and service development, monitoring and managing tourism related resources and infrastructure, and targeted marketing.

Our focus is to empower you and your communities of interest to deliver practical and achievable solutions.

In response to this we have designed a range of services that can be mixed and matched or adapted and customised to best deliver toward achieving DMP outcomes.

Enabling iwi and mana whenua to achieve their aspirations for tourism

Treaty partners and mana whenua hold many of the stories and histories that bring the local landscapes to life. Regional leaders must understand what tourism aspirations iwi in their rohe have and to assist them to achieve those aspirations. Facilitating open and effective communication and collaboration to defining a united vision, create innovative solutions for working together and establishing a commitment towards making it happen.

TRC’s guiding principles for Māori engagement are an essential part of how we support this process, and these include:

  • Adhering to the principles of the Treaty of Waitangi/Tiriti o Waitangi
  • Engaging in purposeful consultation at the appropriate level within the iwi/ hapū/community to match the project and/or decision being made
  • Beginning inclusive engagement early with commitment to continue to engage throughout the project
  • Working with Māori to achieve co-designed solutions that incorporate their views and aspirations into project design and implementation
  • Fostering collaborative and mutually respectful partnerships with Māori with a goal of long-term growth and positive impact in their communities
  • Building relationship.

Tūmataiti, Tūmatanui/ Storytelling Development 

When defining the stories that are shared with visitors, it is important to have a clear idea from the owners of those stories what elements can and cannot be shared – what is public and what is private. This process can be confronting but helps to form the basis of how iwi stories are told and what is acceptable to be shared by others. This gives confidence to the story owners and clear guidelines to others delivering the stories that they have what they need to do it respectfully. Our Tūmataiti, Tūmatanui process allows iwi to visually identify what is able to be shared, and what is not. There are often conversations in this workshop around what can be and what should be shared, and helps to alleviate any concerns from members of the group. An additional layer of benefit from this process is the potential to identify elements of stories that might be gifted to RTOs/EDAs to assist in marketing the destination and solidifying their unique positioning.
The first part of the workshop will be to ensure everyone is aware of and comfortable with what the outcome is. Everyone must understand what it is they are there to define, stories/history that can be shared, and that these may be used for interpretive purposes or commercial experiences. There should also be an understanding of the authenticity spectrum, and that we do not need to share all things to ensure manuhiri have an authentic visitor experience. All attendees should feel that they can share their thoughts on these stories in a supportive environment. This will be managed quite actively by the facilitator to ensure the best outcomes. The outcome is an understanding of what can be shared, who can share them, and what is for iwi only.

Capacity Building, resourcing and mentoring

The TRC team are experienced practitioners who have been working in and alongside iwi, RTOs, Local Government, Tourism New Zealand and tourism experiences for many years.
TRC can provide capability building, resourcing and mentoring services, or just act as a sounding board to support RTO/EDA business units to manage their destination development delivery in response to their regional DMP.

This work might include:

  • Navigating and planning the implementation of DMP workstreams and projects
  • Preparing feasibility assessments and business cases for new projects, infrastructure or services
  • Sector plans or visitor journey mapping
  • Strategic destination marketing planning to build your regional brand and positioning.

TRC can also assist with designing new partnership programmes to leverage a collaborative response to destination positioning, destination management, experience development, itinerary and driving route development, and collaborative marketing.

Positioning with purpose

Many DMPs will have a workstream of fostering collaboration of experiences and service providers to enhance the visitor offer and derive the maximum social, cultural, environmental and economic benefit back into the broader community. This will allow the region to build on destination positioning, and increase the authenticity and value proposition that enables visitors to engage more with the local community and environment.

TRC can facilitate group workshops and mentoring to support a number of outcomes that:

  • Encourage cooperative experience development and partnerships to enable cross promotion of businesses and greater engagement with the travel distribution channel, providing easy market wins
  • Determine how businesses who engage with visitors can individually and collectively build the regions social licence to operate through actions that give back to their local community and environment and how to build this into their experience and brand
  • Equip businesses with the capability to clearly integrate purpose into their visitor facing experiences and services and both individually and collectively leverage this to position their products and the destination.

Group workshops can be followed by mentoring of selected businesses with the greatest potential, that show commitment and have the capacity to bring the new opportunities to fruition. The number of participants, number of workshops and mentoring timelines are tailored depending on an individual region’s needs.
Individual operators will benefit from this approach, and it will ensure that new and existing experiences support the broader positioning and strategic efforts of the RTO or Council, and drive regional outcomes aligned to the wellbeing framework.

Sustainable Product Development/Visitor Experience Optimisation

TRC understands that the participants involved in delivering experiences and services will differ greatly in terms of their business type, longevity, level of business experience and knowledge, motivations, needs, goals and operating models.

We have developed pathways catered towards new entries into the visitor industry. We have also developed pathways for those who are already working well and are seeking to add value, diversify, become more sustainable, move towards a regenerative business model, and develop better resilience. Our development pathways follow the Qualmark framework to ensure accreditation and best business practice has been employed. We have supported operators through their Qualmark endorsement journeys and have helped operators launch their newly endorsed experiences to the travel trade.

Start-Up, Scale-Up, Power-Up

Pathway One: Start-Up. The outcomes for each entity on this pathway are:

  • Validate customer demand and opportunity
  • Visitor experience mapped out
  • Clear expectations outlined and plan in place to ensure required business structure, resourcing and organisational capability to successfully deliver visitor experience
  • Sales and marketing plan in place
  • Understanding of what is required to successfully achieve Qualmark Sustainable Tourism Business Award (including social, environmental, economic, health, safety, and wellness criteria).

Pathway Two: Scale-Up. The outcomes for each entity on this pathway are:

  • Visitor experience assessment completed and action plan for enhancements identified
  • Business plan, capability, pricing, sales and marketing reviewed and recommendations for improvement outlined
  • Successfully achieve Qualmark Sustainable Tourism Business Award (including social, environmental, economic, health, safety, and wellness criteria)
  • Trade resources in place to support engagement with travel sellers.

Pathway Three: Power-Up. The outcomes for each entity on this pathway are:

  • Review business capability and capacity and provide recommendations to improve resiliency and enable growth in a sustainable manner
  • Experience audit completed with recommendations for new product and/or enhancement/extensions
  • Review of customer base with recommendations for potential diversification
  • Potential packaging/partnership opportunities identified
  • Recommendations of focus areas to improve Qualmark Sustainable Tourism Business Award (including social, environmental, economic, health, safety, and wellness criteria).

REGIONAL BUSINESS PARTNER NZ

TRC offers services that are registered with the RBP. The Regional Business Partner (RBP) network connects New Zealand businesses with local people and knowledge that can support their growth ambitions. Businesses consult with RBP Growth Advisors to formulate an action plan and, in some cases, can access subsidised business capability services. Through the RBP, TRC can provide quality advice and planning to help grow your tourism business. Find out more by visiting www.regionalbusinesspartners.co.nz 

TOURISM PLANNING SERVICES

TOURISM PLANNING

Sustainable destination planning

Experience and product development

Feasibility studies and business planning

Indigenous tourism planning

TESTIMONIALS

Gippsland Destination Management Plan

Janet and the TRC team did a great job with the Gippsland Destination Management Plan and I would recommend them to any regional tourism organisation.

Terry Robinson | CEO | Destination Gippsland

Kokoda Track Maintenance Program and Operations Manual 

The TRC team mobilised rapidly to PNG to assess and repair Kokoda Track bridges severely damaged in the very heavy wet season of last year being choppered into the remote rugged terrain of the Track. Working in very well with The Kokoda Track Authority Rangers, Kokoda Initiative and local communities their efforts and skill contributed greatly to the Kokoda Track being ready for the 2019 trekking season. Remote communities also benefited from being reconnected across the often treacherous river crossings. TRC also helped build the capacities of The Kokoda Track Authority Rangers and local communities to explore ways for future sustainable bridge building and general track maintenance works. The resultant Track Operations Manual produced by TRC is expected to be a valuable guide for future Kokoda Track works.

Damien Mate | Senior Program Manager | Kokoda Initiative Partnership

Queenstown Trails for the future 2015-2025

From the outset the TRC team were responsive, intelligent, forward thinking and always available. The Queenstown Trails Trust worked with the TRC team in 2015 to craft a 10 Year Strategic Plan. The nature of our business involves very important stakeholders, great vision and many face to face meetings to form our plan. . The result of this partnership being a very robust and well thought out plan that we are proud to utilise to assist us in setting the future path of the Queenstown Trails Trust. Interestingly – TRC also formulated the original Trails Trust plan way back in 2004 – it was great to have the opportunity of working with TRC again as they truly understand our business.

Mandy Kennedy | CEO | Queenstown Trails Trust (New Zealand)

Brook Waimarama Sanctuary Visitor Experience Strategy

TRC delivered a quality Visitor Experience Strategy for our organisation in a short timeframe. They took a practical approach that included gaining insight from the project’s key stakeholders and tied together the various elements of the project’s vision into a cohesive, actionable strategy.

Hudson Dodd | General Manager | Brook Waimarama Sanctuary Trust

Baw Baw Destination Action Plan, Marketing Plan & Recreational Vehicle and Tourism Signage Plan

TRC’s expertise in developing successful strategies regarding visitor economies and regional tourism proved extremely helpful to Baw Baw Shire Council when it sought guidance in enhancing its own Tourism Marketing Strategy, as well as in creating detailed action plans for three hero destinations across the Shire.

Mark Kestigian | Executive Manager Communications & Economic Development | Baw Baw Shire Council

Destination Management Plan for Destination Southern NSW

TRC prepared and finalised our Regional Destination Management Plan on time and on budget. TRC provided great professional advice throughout the project – they also took on board the view and guidance we gave. From the outset we wanted a strong partnership with our contractor and that is exactly what we got from TRC – beginning to end.

General Manager | Destination Southern NSW

Wellington Regional Trails Framework

In 2017 TRC worked with land managers and stakeholders from around the Wellington Region to develop the Wellington Regional Trails Framework. TRC’s destination management expertise, experience and professional approach was critical to the success of this ambitious project, that has seen 11 different agencies align their approaches and come together to move Wellington from an ‘under the radar’ network of tracks to a world class trails destination for residents and visitors alike.

Sarah Murray | Community Partnerships Manager | Parks, Sport and Recreation | Wellington City Council

Concept Plan for Adventure Cycling in the Tjoritja/West MacDonnell National Park

TRC Tourism’s Concept Plan for Adventure Cycling in the Tjoritja/West MacDonnell National Park exceeded expectations. The case it presents for a new, nationally significant tourism product is so compelling it has attracted immediate government investment and presents exciting opportunities for private investors and Aboriginal Traditional Owners.

Mac Moyses | Director Planning | NT Parks and Wildlife Commission

Hamilton and Waikato Tourism Opportunities Plan

During 2016, the TRC team worked with Hamilton & Waikato Tourism and regional stakeholders to develop a comprehensive Tourism Opportunities Plan to identify opportunities for new and improved visitor experiences that had the greatest potential to drive growth. The TRC team brought significant experience in destination management and planning and a fresh perspective to the project. They were excellent to work with, engaged effectively with stakeholders and applied critical insights and analysis to complex issues.

Kiri Goulter

Tourism Infrastructure Audit for Northern Tasmania

Tourism Northern Tasmania set out to define the private and public sector investment needed to sustain intelligent growth in the visitor economy for the region. TRC and their associates provided the well-rounded analysis, consultation and reporting that resulted in a clear vision of what to develop, where across Northern Tasmania. Less than six months from endorsing the final work and we are already seeing significant progress on three key infrastructure projects as well as active interest from private sector investors to take on opportunities profiled in work.

Chris Griffin | CEO | Tourism Northern Tasmania

Mulligans Flat Woodland Sanctuary Concept and Interpretation Plan

I really appreciated the TRC Team’s professional and honest opinions in the final report and the thorough and thoughtful approach with our stakeholders.

Jasmine Foxlee | Manager Community and Visitor Programs (Acting) | Parks and Conservation Service (PCS) | Environment and Planning Directorate

Coastal Pacific Trail Feasibility Assessment

With the November 2016 Kaikoura Earthquake, a potential opportunity was raised to develop a cycle trail from Picton to Kaikoura. TRC were engaged to perform an initial feasibility investigation. TRC were very professional and were able to provide independent guidance in their report on how governance structures should be set up should the project proceed, with likely jobs generated for the region. They delivered on time and to budget.

Richard Coningham | Manager Assets and Services | Marlborough District Council

Visitor Experience Strategy for Tidbinbilla Nature Reserve

In engaging TRC Tourism the ACT Parks & Conservation Service was seeking to develop a holistic Visitor Experience Strategy for Tidbinbilla Nature Reserve. As an iconic destination Tidbinbilla is ideally positioned to leverage from the emerging nature based tourism appetite for authentic experiences in a natural setting. Working with all stakeholders in a collaborative, intuitive manner TRC Tourism delivered a high quality outcome. A strategic blue print for the future.

Brett McNamara | Regional Manager | Tidbinbilla Nature Reserve, Namadgi National Park

New Zealand National Wetlands Trust Feasibility Study

Being a nationally significant project that will rely on tourist visits for its long-term financial sustainability, it’s crucial we get the best advice from professionals in the industry. TRC was our first port of call for a reality check on the feasibility of our proposal.

Karen Denyer | Executive Officer | National Wetland Trust

PROJECT HIGHLIGHTS

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